Felix Pro Terms
Effective October 5, 2026
These terms are the agreement between you and AskFelix when you apply for or use a Felix Pro card. By applying, finishing your card or using Felix Pro, you agree to them. Our Privacy Policy explains how we handle information, including yours.
The short version
- Your card is free during the beta. We'll give you at least 30 days' notice by email before charging for anything.
- Your card is public, including your email address. Keep what's on it accurate.
- Customers send you their details by choice. Use them only to help that customer with that project.
- You run your own business. We don't vet, employ or guarantee pros, and we don't guarantee you any work.
- You can leave whenever you like.
1. Joining
Felix Pro is for people and businesses that offer home repair, maintenance or installation services. You must be at least 18 and able to make this agreement for yourself or your business. We review every application and may approve or decline any of them.
2. Your card
- It's public. Everything on your card can be seen by anyone with the link, saved to their contacts, and shown in Felix's Find a pro search. That includes the email address you signed up with.
- Keep it accurate. You're responsible for what's on your card. Only claim licenses, insurance, experience and services that are true and current. Your license number and insurance status are what you tell us; we may ask for proof.
- It's yours to use. You own what you put on your card. You let us show it on your card, in search and in Felix, and use it to run and promote Felix Pro (for example, showing an example card), for as long as your card is active.
- Our rules for content. No misleading, unlawful, offensive or infringing content, and only photos you have the right to use. We may edit or remove content that breaks these rules.
- Your link. Your card's web address stays the same so printed cards and QR codes keep working. Email us if you need it changed.
3. Customer requests
Customers who find you through your card can ask Felix to send you their project. They choose to do that, and agree to share their details with you. When you receive a request:
- Use the customer's details only to respond to them about that project.
- Don't sell or share their details, or add them to a marketing list, unless they ask you to.
- Keep the request private. Don't forward its link, and keep your sign-in email secure.
- If a customer asks you to delete their details, do so.
We don't guarantee how many requests you'll receive, or that any request will become paid work.
4. Your work
You're an independent business, not an employee, agent or partner of AskFelix. Any job you do is between you and the customer. We're not part of that agreement, and we don't set your prices, supervise your work or collect payment. You're responsible for:
- holding the licenses, permits and insurance your work requires
- the quality and safety of your work, and following the law
- your own quotes, pricing, taxes and customer service
5. About Felix's advice
Felix uses AI to identify problems and suggest repair steps. Its identifications, cost estimates and summaries are estimates, not professional assessments, and may be wrong. A request may describe steps the customer already tried with Felix's help. Always make your own assessment of the job before you quote or start work.
6. Fees
Felix Pro is free during the beta. If we introduce fees, we'll email you at least 30 days before they apply, and you can leave before then without paying anything.
7. Emails from us
We'll email you about your application, your card, sign-in links and new customer requests. These are part of using Felix Pro. We won't send you marketing from other companies.
8. Leaving, and removal
You can stop using Felix Pro at any time. Email hello@askfelix.diy and we'll take your card down and delete your information as described in our Privacy Policy. We may deactivate or remove a card that breaks these terms, that customers report as misleading or unsafe, or as part of changing or ending the beta. Where we reasonably can, we'll tell you first.
9. The beta, and our responsibility
Felix Pro is in beta. It's provided as is, and it may change, have interruptions or occasionally fail to deliver an email or request. As far as the law allows, AskFelix isn't responsible for lost business or indirect losses, or for disputes between you and a customer. You agree to be responsible for claims that come from your work, or from the content on your card.
10. Changes to these terms
We may update these terms as Felix Pro grows. We'll change the date at the top, and email you about any significant change before it applies to you. If you keep using Felix Pro after that, the new terms apply.
Contact
AskFelix · hello@askfelix.diy